General terms and conditions of sale

These General Terms and Conditions (the “Terms”) govern the purchase of the digital products (the “eSIM” or the “Products”) offered through this website (the “Website”) by:

• Company name: Syntel Network SL
• Tax ID (CIF): B22873921
• Registered address: Avda. Maisonnave, núm. 41, Planta 3, Puerta B, 03003 Alacant/Alicante (Alicante), Spain
• Contact email: [email protected]
• Contact phone: +34 603 90 46 29

By placing an order, the User declares to have read, understood and expressly accepted these Terms, the Privacy Policy and the Legal Notice.

Only individuals of legal age with the legal capacity to contract may place orders through the Website. The User warrants that the details provided during registration and the purchase process are truthful, accurate and complete, and undertakes to keep them up to date.

To purchase a Product, you must create a user account on the Website, providing a valid email address and a password. The User is responsible for keeping their access credentials confidential and for all activity carried out through their account.

The Products offered are prepaid mobile data plans activated using eSIM (Embedded SIM) technology, with no need for a physical SIM card. Each Product is described on the Website, indicating, among other information, its destination or coverage, data allowance, validity period and price.

Before purchasing, it is the User's sole responsibility to verify that their device is compatible with eSIM technology and unlocked by their home carrier. Syntel Network SL provides an indicative compatibility checker for the User's convenience, which does not constitute an absolute guarantee, since compatibility can depend on the specific configuration of each device and carrier.

Product prices are shown in euros (€) and include applicable indirect taxes (VAT or equivalent), unless expressly stated otherwise. The price applicable to each order will be the one in force on the Website at the time the order is placed.

Syntel Network SL reserves the right to change Product prices at any time; this will not affect orders already confirmed and paid for.

The purchase process is completed through the following steps: selecting the Product, signing in or registering as a User, reviewing the order, and payment. Payment is processed through the SumUp payment gateway, using whichever payment methods are indicated on the Website at any given time.

The contract is deemed perfected once Syntel Network SL confirms actual receipt of payment. If payment is not completed or is declined, the order will be automatically cancelled at no cost to the User.

As this is a digital content product, delivery takes place electronically: once payment is confirmed, the eSIM (including its activation code and QR code) is made immediately available to the User in their Website account. It is the User's responsibility to correctly follow the installation and activation instructions provided.

In accordance with Article 103(m) of the Spanish Consolidated Text of the General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium once performance has begun, with the User's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

By confirming the order, the User expressly gives such consent and acknowledges that, once the eSIM has been delivered and made available for activation, they may no longer exercise the right of withdrawal, since the service is performed immediately and in full from that moment.

If a purchased Product experiences a technical issue attributable to Syntel Network SL or its supplier (for example, being unable to activate the eSIM for reasons not attributable to the User's device), the User may contact [email protected] or +34 603 90 46 29 to request assistance, a technical fix or, where applicable, a refund.

Syntel Network SL has official complaint forms (“hojas de reclamaciones”) available to any consumer or user who requests them.

Syntel Network SL acts as an intermediary in contracting the mobile data service, the actual provision of which depends on the telecommunications networks of local operators at each destination. Accordingly, Syntel Network SL cannot guarantee uninterrupted network coverage, speed or availability at all times and places, although it will provide the User with the support channels indicated in the event of any issues.

The processing of personal data provided in connection with the purchase is governed by the Website's Privacy Policy.

These Terms are governed by Spanish law. For any dispute, the parties submit to the Courts of the User's domicile where the User has consumer status, without prejudice to any other venue that may legally correspond to them.

In accordance with Regulation (EU) 524/2013, consumers are informed that, in the event of a dispute, they may use the European Union's online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr/.

Syntel Network SL may amend these Terms at any time. The Terms applicable to each order will be those in force and published on the Website at the time the order is placed.