Privacy policy

The controller responsible for processing personal data collected through this website (the “Website”) is:

• Company name: Syntel Network SL
• Tax ID (CIF): B22873921
• Registered address: Avda. Maisonnave, núm. 41, Planta 3, Puerta B, 03003 Alacant/Alicante (Alicante), Spain
• Contact email: [email protected]
• Contact phone: +34 603 90 46 29

We collect the following personal data, depending on how you interact with the Website:

• Registration data: name, email address and password (stored encrypted) when you create an account.
• Order and billing data: the plan purchased, its price and your order history.
• Payment data: payment is processed directly by our payment gateway (SumUp), which acts as a data processor; Syntel Network SL does not store your full card details.
• eSIM technical data: eSIM identifiers (ICCID, transaction number), its status and data usage, needed to provide the service and show you your consumption.
• Communications: the content of messages you send us through the contact form or support email.
• Technical browsing data: IP address, browser type and language, collected through the technical cookies required for the Website to function (see the Cookies section).

We process your personal data for the following purposes:

• Managing your registration and user account, and providing the services you request (sale and activation of eSIMs). Legal basis: performance of a contract (Art. 6.1.b GDPR).
• Managing the purchase and payment process, including communication with the payment gateway and the eSIM wholesale supplier. Legal basis: performance of a contract (Art. 6.1.b GDPR).
• Complying with applicable legal and tax obligations. Legal basis: compliance with a legal obligation (Art. 6.1.c GDPR).
• Handling your enquiries and support requests. Legal basis: performance of a contract and legitimate interest in providing adequate customer service (Art. 6.1.b and 6.1.f GDPR).
• Preventing fraud and ensuring the security of the Website and transactions. Legal basis: legitimate interest (Art. 6.1.f GDPR).
• Sending you commercial communications about our products and services, only where you have given your express consent. Legal basis: consent (Art. 6.1.a GDPR), revocable at any time.

To provide the service, we share certain data with the following third parties, which act as data processors or, where applicable, as independent controllers for the operations they carry out on their own behalf:

• eSIM wholesale supplier (esimaccess.com): receives the data strictly necessary to generate and activate your eSIM (the purchased plan's code and the transaction number). This supplier may be located outside the European Economic Area; where that is the case, the transfer relies on the safeguards provided for in the GDPR, such as the Standard Contractual Clauses approved by the European Commission.
• Payment gateway (SumUp): processes your order's payment in accordance with its own privacy policy, acting as an independent controller with respect to payment data.
• Hosting and technical infrastructure providers, and our transactional email provider, which process data solely on our instructions.
• Public authorities and competent bodies, where there is a legal obligation to do so.

We do not share or sell your personal data to third parties for advertising purposes.

We will keep your personal data for as long as you maintain an active account on the Website and, after it is closed, for the applicable legal limitation periods (in particular, those required by commercial and tax regulations, which can extend up to 6 years from the last transaction), after which we will delete or, where appropriate, anonymise it.

As the data subject, you have the right to:

• Access your personal data.
• Request rectification of inaccurate data.
• Request erasure of your data where, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Request restriction of the processing of your data.
• Object to the processing of your data.
• Request portability of your data.
• Withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

You can exercise these rights by writing to [email protected], indicating the right you wish to exercise and attaching a copy of a document proving your identity. You are also entitled to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe the processing of your data does not comply with applicable regulations.

Syntel Network SL has adopted the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent its alteration, loss, or unauthorised processing or access, taking into account the state of the art, the nature of the data stored and the risks to which it is exposed.

This Website uses its own technical cookies, strictly necessary for it to function (for example, to keep you signed in and remember your language preference), which do not require your prior consent under Article 22.2 of the LSSI-CE.

We do not currently use third-party analytics or advertising cookies. If we introduce them in the future, we will update this policy and request your prior consent through the corresponding settings panel.

You can configure your browser to block or delete cookies; please note this may affect the Website's proper functioning.

Syntel Network SL may amend this Privacy Policy to adapt it to legislative or case-law developments, or to changes in the Website's own activity. In such cases, we will publish the updated version indicating the date of its last revision.